RegalWins Privacy Policy

At RegalWins, we respect your privacy and are committed to protecting the personal data you share with us. This policy explains how we collect, use, store and safeguard your information when you visit regalwins.com, register an account, play our games or contact our support team. By using our services, you agree to the practices described below.

Who We Are

RegalWins is operated by Rank Interactive (Gibraltar) Limited, a company registered in Gibraltar and a wholly owned subsidiary of The Rank Group Plc. We are licensed by the Great Britain Gambling Commission and, for players outside Great Britain, regulated by the Government of Gibraltar through the Gibraltar Gambling Commissioner. Here at RegalWins, we act as the data controller responsible for your personal information, and your funds are held in a segregated account for added protection.

Information We Collect

When you create an account or use RegalWins Casino, we collect various categories of information to deliver our services, verify your identity and comply with our regulatory obligations.

• We collect registration details such as your name, date of birth, address, email address and phone number when you complete the RegalWins register process
• We gather identity verification documents, including proof of ID and proof of address, to meet licensing requirements
• We record financial information related to your RegalWins deposit and RegalWins withdrawal transactions, including payment method details processed via WorldPay
• We track your gaming activity, wagers and outcomes across our slots and live casino sections to manage your account and our RegalWins casino bonus and loyalty programmes
• We log technical data such as IP address, device type, browser information and location data to prevent fraud and enforce our restricted-country policy
• We retain records of your communications with our support team via live chat, email or phone

Information From Third Parties

We may receive information from identity verification providers, payment processors, fraud prevention services and self-exclusion schemes such as GAMSTOP, which helps us confirm your identity and assess your suitability to play.

How We Use Your Information

We use the personal data we collect for several legitimate purposes connected to running RegalWins and meeting our legal obligations.

• We use your data to open and manage your account, including processing your RegalWins login credentials securely
• We use your information to process deposits and payouts, including checking the RegalWins withdrawal time for your chosen method
• Our team uses your data to verify your age and identity, as required under our gambling licences
• We use transaction and activity data to detect and prevent fraud, money laundering and problem gambling behaviour
• We use contact details to send you service messages and, where you have consented, marketing communications about a RegalWins promo code, RegalWins bonus code or RegalWins no deposit bonus style offers
• We use aggregated data to improve our games, website performance and customer support quality

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, to comply with legal and licensing obligations, for our legitimate interests in preventing fraud and improving our services, and, where applicable, with your consent for marketing communications. You may withdraw your consent for marketing at any time without affecting other processing.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to remember your preferences, keep you logged in, analyse site traffic and personalise content, including offers related to RegalWins free spins or RegalWins slots recommendations. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate our business and comply with regulation.

• We share data with payment providers and banks to process your RegalWins deposit and RegalWins withdrawal requests
• We share information with regulators, including the Gambling Commission and the Gibraltar Gambling Commissioner, and dispute resolution bodies such as IBAS
• We share data with GAMSTOP and other responsible gambling organisations
• We may share information with sister brands within The Rank Group Plc for group-wide fraud prevention and compliance purposes
• We engage service providers, including IT, hosting and customer support vendors, under strict confidentiality obligations

International Data Transfers

As our operations span the United Kingdom, Gibraltar and other permitted jurisdictions, your data may be transferred outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place, consistent with applicable data protection law.

Data Retention

We retain your personal data for as long as your RegalWins casino account remains active and for a reasonable period afterwards, as required by our licensing obligations, anti-money laundering rules and legitimate business needs. When data is no longer required, we securely delete or anonymise it.

Data Security

We implement technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Payment information submitted through RegalWins is processed via secure, encrypted channels, and we restrict access to personal data to authorised personnel only.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data, and we are committed to honouring these requests promptly.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You may request erasure of your data, subject to our regulatory retention obligations
• You can object to or restrict certain processing, including direct marketing
• You have the right to data portability where technically feasible
• You may lodge a complaint with the relevant supervisory authority if you believe we have not handled your data properly

To exercise any of these rights, you can contact our support team via email at support@regalwins.com or by phone on 0800 031 4961. Our live chat is also available 24/7 for general enquiries.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors, and if we become aware that we have done so, we will take immediate steps to delete such information.

Responsible Gambling and Self-Exclusion

We use certain personal and behavioural data to support responsible gambling tools, including deposit limits, time-outs and self-exclusion through GAMSTOP. This data helps us identify signs of problem gambling and offer appropriate assistance.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of RegalWins after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our dedicated support team. We are available via live chat around the clock, by email at support@regalwins.com, or by calling 0800 031 4961. We are here to help with any concerns about your privacy while you enjoy RegalWins Casino.